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Caller describes harrowing care home visit which left her 'shaken'
5 May 2021, 18:52
This caller told LBC visiting her friend in a care home was 'like a prison visit' as she sets out the harrowing trip which left her 'shaken'.
Michelle from London called in to speak to LBC's Eddie Mair about her trip to visit a friend in a nursing home.
The caller told LBC the whole visit left her "shaken" and the person she was visiting "upset."
Setting out why her friend is in a care home, Michelle said she wasn't aware of how strict the visit would be.
Michelle explained the procedure for gaining access to the care home.
But, she said she was shocked when she was "shown into a very dismal room, very bare, with a huge screen across."
She said the experience left her feeling like she was "visiting someone in prison."
When Eddie asked the caller if she thought the "abundance of caution" might be justified to keep both visitor and resident safe, Michelle said she could understand.
But, she told the LBC presenter that none of the rules were explained beforehand which left both parties feeling upset.
Watch the whole moving call in the video at the top of the page.