Consumer lawyer's stark warning over Topshop Arcadia gift cards

3 December 2020, 18:28 | Updated: 3 December 2020, 20:57

EJ Ward

By EJ Ward

After the news emerged that shoppers with gift cards for Sir Philip Green's collapsed Topshop retail empire have been told they can only use them for half of the value of their order, LBC's Eddie Mair spoke to a consumer law expert.

Dean Dunham, LBC's own consumer lawyer warned that customers should use their gift cards as soon as possible, lest they become worthless.

He told LBC while you "may be able to use it now, trust me, by next week I think you won't be able to."

But all is not lost as Dean and Eddie discussed ways customers could work to get their money back.

It comes after customers have been left unable to use gift cards online due to a technical issue since Arcadia Group plunged into administration on Monday.

Now the firm's administrators Deloitte have confirmed that gift cards can only be used to cover 50% of the price of their purchase.

This would mean that someone with a £20 gift card would have to spend £40 to use it in full.

The group is working to resolve the system issue to allow gift cards to be spent online from next week, but shoppers are able to use them in stores in the meantime.

A spokesman for Deloitte said: "Gift cards remain valid in full across all the Arcadia brands.

"The full value of a gift card can be put towards up to 50% of a purchase."

He added: "Gift cards are currently being accepted in all stores and customers will be able to use them online from early next week."

Arcadia's brands - which include Topshop, Miss Selfridge, Dorothy Perkins and Burton - appointed Deloitte to handle the next steps after the pandemic "severely impacted" sales across its brands.

More Eddie Mair

'Who will investigate allegations of blackmail at the heart of Westminister?'

'Who will investigate allegations of blackmail at the heart of Westminister?'

Caller tells LBC he was a Conservative 'up until Boris Johnson took over'

Caller tells LBC he was a Conservative 'up until Boris Johnson took over'

'Aimless, feckless, hopeless': Eddie Mair explores Boris Johnson's writing

'Aimless, feckless, hopeless': Eddie Mair explores Boris Johnson's writing career

Scottish Tory leader: Boris Johnson must resign if he broke Covid rules

Scottish Tory leader: Boris Johnson must resign if he broke Covid rules

Downing Street flat refurb saga looks 'very unhappy' for Boris Johnson, LBC hears

Downing Street flat refurb saga looks 'very unhappy' for Boris Johnson, LBC hears

NHS nurse: 'I used to go into work happy – not anymore'

NHS nurse: 'I used to go into work happy – not anymore'

Eddie Mair raises questions in response to Matt Hancock briefing

Best of 2021: Eddie Mair raises questions in response to Matt Hancock briefing

Best of 2021: 'If you get £300k lobbying, being an MP is the second job'

Best of 2021: 'If you get £200k lobbying, being an MP is the second job'

Christmas on fire: Tree seller says he'll likely 'burn' stock due to fall in shoppers

Christmas on fire: Tree seller says he'll likely 'burn' stock due to fall in shoppers

A caller told Eddie Mair Allegra Stratton has been "thrown under a bus"

Allegra Stratton 'thrown under bus' by 'spineless' Prime Minister, says LBC listener

Mark Drakeford: New mask rules in Welsh schools 'imminent'

Mark Drakeford: Mask mandates in Welsh schools 'imminent'

Eddie Mair caller takes aim at Boris Johnson

'The man is a clown': Eddie Mair caller takes aim at Boris Johnson

Social care system: 'It needs more funds. It needs radical reform'

Social care system: 'It needs more funds. It needs radical reform'

Bradford Council Leader takes aim at Govt rail plan

'This has got me so angry today': Bradford Council leader takes aim at Govt rail plan

Azeem Rafiq's racism revelations mark 'sad day for cricket'

Azeem Rafiq's racism revelations mark 'sad day for cricket'

'People are beginning to wonder whether Boris Johnson sometimes likes to disappear'

'People are beginning to wonder whether Boris Johnson sometimes likes to disappear'